Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the services provided by GENTLEWAVES – TRAVEL AGENCY (WORLDWIDE) (“we,” “us,” or “our”) and your relationship with us. By accessing our website [Your Website Address, if applicable], using our services, or booking travel arrangements through us, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. Services Offered

GENTLEWAVES – TRAVEL AGENCY (WORLDWIDE) acts as a travel agency, arranging travel and related services, including but not limited to:

  • Flights
  • Accommodations (hotels, resorts, etc.)
  • Tours and Activities
  • Transportation (car rentals, transfers, etc.)
  • Travel Insurance
  • Cruises
  • Package vacations

We act as an intermediary between you and third-party travel suppliers (e.g., airlines, hotels, tour operators). We are not responsible for the acts or omissions of these suppliers.

2. Booking and Payment

  • Booking Requests: All booking requests are subject to availability and confirmation by the relevant travel supplier. We will make reasonable efforts to confirm your booking promptly.
  • Payment: You agree to pay all applicable fees and charges for the travel services you book through us. Payment terms will be specified at the time of booking. We accept [List accepted payment methods – e.g., credit cards, debit cards, bank transfers].
  • Pricing: Prices are subject to change until your booking is confirmed. We are not responsible for pricing errors or omissions.
  • Taxes and Fees: Prices may include taxes, fees, and surcharges imposed by airlines, hotels, governments, and other entities. You are responsible for paying all applicable taxes and fees.
  • Currency: All prices are quoted in [Currency – e.g., USD] unless otherwise specified.
  • Third-Party Fees: You may be subject to additional fees and charges imposed by third-party travel suppliers, such as baggage fees, resort fees, and service fees. You are responsible for paying these fees directly to the supplier.
  • Late Payment: Late payments may be subject to interest charges and/or cancellation of your booking.

3. Cancellations and Changes

  • Cancellation Policies: Cancellation policies vary depending on the travel supplier and the type of service booked. You are responsible for reviewing and understanding the cancellation policy applicable to your booking. We will provide you with the cancellation policy at the time of booking.
  • Cancellation Fees: Cancellation fees may apply. These fees are determined by the travel supplier and may be non-refundable.
  • Changes: Changes to your booking may be subject to fees and charges imposed by the travel supplier. We will make reasonable efforts to accommodate your change requests, but we cannot guarantee that changes will be possible.
  • Our Right to Cancel: We reserve the right to cancel your booking in the event of unforeseen circumstances, such as supplier bankruptcy, natural disasters, or government regulations. In such cases, we will provide you with a full refund of all amounts paid to us.

4. Travel Documents

  • Responsibility: You are responsible for ensuring that you have all necessary travel documents, including passports, visas, and health certificates.
  • Passport and Visa Requirements: Passport and visa requirements vary depending on your destination and nationality. You are responsible for verifying these requirements with the relevant embassy or consulate.
  • Health Requirements: You are responsible for complying with all health requirements, including vaccinations and other health precautions.
  • Accuracy of Information: You are responsible for providing accurate and complete information when booking travel services. We are not responsible for any errors or omissions in the information you provide.

5. Travel Insurance

  • Recommendation: We strongly recommend that you purchase travel insurance to protect yourself against unforeseen circumstances, such as trip cancellations, medical emergencies, and lost luggage.
  • Coverage: Travel insurance coverage varies depending on the policy. You are responsible for reviewing and understanding the terms and conditions of your travel insurance policy.
  • Purchase: We can assist you with purchasing travel insurance, or you can purchase it directly from an insurance provider.

6. Limitation of Liability

  • Agency Role: We act as an intermediary between you and third-party travel suppliers. We are not responsible for the acts or omissions of these suppliers, including but not limited to delays, cancellations, injuries, or property damage.
  • Exclusion of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, including but not limited to damages for loss of profits, data, or goodwill.
  • Maximum Liability: In no event shall our total liability to you exceed the amount you paid to us for the travel services in question.

7. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations (a “Force Majeure Event”). In the event of a Force Majeure Event, we will make reasonable efforts to assist you in mitigating the impact of the event.

8. User Conduct

You agree to use our services in a responsible and lawful manner. You shall not:

  • Use our services for any illegal or unauthorized purpose.
  • Interfere with or disrupt our services.
  • Attempt to gain unauthorized access to our systems or data.
  • Impersonate any person or entity.
  • Post or transmit any offensive, defamatory, or harmful content.

9. Intellectual Property

All content on our website and in our communications, including but not limited to text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of [State/Province] [Country], without regard to its conflict of laws principles.
  • Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be resolved through [Method of Dispute Resolution – e.g., binding arbitration] in [City, State/Province, Country]. [Specify the arbitration rules if applicable – e.g., “in accordance with the rules of the American Arbitration Association.”]

11. Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the “Effective Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the revised Terms.

12. Entire Agreement

These Terms constitute the entire agreement between you and us relating to your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

GENTLEWAVES – TRAVEL AGENCY (WORLDWIDE)
Email: [email protected]