GENTLEWAVES – TRAVEL AGENCY (WORLDWIDE) (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website Address, if applicable] and use our travel planning services. This policy applies to all information collected through our website, email communications ([email protected]), phone interactions, and any other means of communication.
1. Information We Collect
We collect information from you in a variety of ways, including:
- Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, date of birth, passport information, and other travel-related documents. We collect this information when you book travel services with us, create an account on our website (if applicable), subscribe to our newsletter, or contact us with inquiries.
- Payment Information: When you make a purchase through us, we collect payment information, such as your credit card number, expiration date, and billing address. We use secure payment processing services to protect your financial information. [Specify which payment processors you use – e.g., “We use Stripe and PayPal for payment processing. Your payment information is handled directly by these providers and is subject to their respective privacy policies.”]
- Travel Preferences: We collect information about your travel preferences, such as your preferred destinations, travel dates, interests, dietary restrictions, and any special needs or requests. This information helps us to personalize your travel experiences.
- Device Information: We may collect information about the devices you use to access our website, such as your IP address, browser type, operating system, and mobile device identifiers. This information is used to improve our website and services.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small data files that are stored on your computer or mobile device. They help us to remember your preferences, track your website usage, and personalize your experience. You can control cookies through your browser settings. [If you use specific analytics tools like Google Analytics, mention them here: “We use Google Analytics to collect anonymized data about website usage. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.”]
- Communications: We retain copies of your communications with us, including emails sent to [email protected], phone call recordings (if applicable and with proper consent), and chat logs.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Travel Services: To book flights, hotels, tours, and other travel-related services on your behalf.
- To Communicate with You: To send you booking confirmations, travel updates, newsletters, and other relevant information.
- To Personalize Your Experience: To customize your travel plans and provide you with tailored recommendations.
- To Improve Our Services: To analyze website usage, identify areas for improvement, and develop new features.
- To Process Payments: To process your payments securely and efficiently.
- To Prevent Fraud: To detect and prevent fraudulent activities.
- To Comply with Legal Obligations: To comply with applicable laws and regulations.
- Marketing: With your consent, we may use your information to send you promotional offers and information about our services. You can opt out of receiving marketing communications at any time.
3. How We Share Your Information
We may share your information with the following third parties:
- Travel Suppliers: We share your information with airlines, hotels, tour operators, and other travel suppliers to book your travel services.
- Payment Processors: We share your payment information with payment processors to process your payments.
- Service Providers: We may share your information with third-party service providers who assist us with website hosting, data analysis, email marketing, and other services. [List specific service providers if possible, e.g., “We use Mailchimp for email marketing.”]
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information during transmission.
- Secure Storage: We store your information on secure servers and databases.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the following rights regarding your information:
- Access: You have the right to access the information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request that we delete your information.
- Objection: You have the right to object to the processing of your information.
- Restriction: You have the right to restrict the processing of your information.
- Portability: You have the right to receive your information in a portable format.
- Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
7. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].
8. Links to Other Websites
Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
GENTLEWAVES – TRAVEL AGENCY (WORLDWIDE)
Email: [email protected]